Work Rules!: 8 key ideas
The core ideas of Work Rules!, each in under a minute, written in our own words. Want the full depth? Get the book.
- IDEA 1 OF 8
People practices drive success
Bock, who led human resources at Google, describes how the company tried to build a great workplace using data and experimentation.
He argues that many of these practices can work in any organisation.
- IDEA 2 OF 8
Hiring is the most important task
Bock argues that hiring is the most important thing a company does.
Google invested heavily in finding top talent. In his view, a few excellent people can do far more than many average ones, so a company should be patient and careful in who it picks.
- IDEA 3 OF 8
Data improves decisions
Google used data to test HR practices, from interviews to benefits.
Evidence replaced guesswork. In his view, testing ideas on real information and seeing what works is better than relying on opinions or tradition.
- IDEA 4 OF 8
Good managers matter
Bock describes Project Oxygen, which studied what made Google's best managers effective.
Coaching and support mattered most. In his view, the study found that simple habits like listening, supporting and guiding people made managers better than technical skill alone.
- IDEA 5 OF 8
Freedom motivates people
Bock argues that giving employees freedom and trust leads to better work.
People want autonomy. In his view, people who are trusted to decide how they work take more care and feel more responsible for the outcome.
- IDEA 6 OF 8
Share information openly
Google shared a great deal of information with employees.
Transparency built trust. In his view, when employees know what is going on in the company, they feel respected and can make better decisions by themselves.
- IDEA 7 OF 8
Reward exceptional performers
Bock argues that top performers should be paid much more than average ones.
Their contributions are greater. In his view, the difference in results between the best and the average is large, so the difference in rewards should reflect it.
- IDEA 8 OF 8
Nudge behaviour
Bock describes using small nudges, such as reminders, to encourage healthy and productive behaviour.
Small changes matter. In his view, a small push in the right direction can help people make better choices without forcing them.
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