Julie Zhuo

The Making of a Manager

1. IDEA 1

   Management is about outcomes

   Zhuo, who became a manager at Facebook at a young age, explains that a manager's job is to help a group achieve better results together. Success is measured by the team's output, not personal effort.

2. IDEA 2

   Focus on purpose, people and process

   Zhuo describes three levers a manager can use: clarifying purpose, supporting people and improving process. Most management problems can be traced back to one of these three areas. Diagnosing which lever matters is key.

3. IDEA 3

   The first months set the tone

   Zhuo describes how new managers can spend their early months building trust, learning about each person and understanding how the team works. Listening first prevents many early mistakes. Trust takes time to earn.

All 8 ideas from The Making of a Manager →